Refund policy
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it, with any tags still attached. Returns must be received within 30 days of receiving your purchase. We know each sweater is unique and encourage buyers to measure themselves so that they can select a sweater that is likely to be a great fit.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please contact us at info@kosiwool.com with any questions.
Shipping
To return your product, you should mail your product to: Kosi Wool, 11711 SPRING CREEK DR, Midlothian VA 23113, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item. Do please send us an email at info@kosiwool.com to tell us you are mailing a return!
To be eligible for a return, your item must be unused and in the same condition that you received it, with any tags still attached. Returns must be received within 30 days of receiving your purchase. We know each sweater is unique and encourage buyers to measure themselves so that they can select a sweater that is likely to be a great fit.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please contact us at info@kosiwool.com with any questions.
Shipping
To return your product, you should mail your product to: Kosi Wool, 11711 SPRING CREEK DR, Midlothian VA 23113, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item. Do please send us an email at info@kosiwool.com to tell us you are mailing a return!